Where the content states: "We" includes Hostraptor or any party acting on Hostraptor's implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions. "Member" includes the purchaser of services or any party acting on the purchaser's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" refers to the relevant domain names Registry. "Server" means the computer server equipment in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. "TOS" includes this agreement. Hostraptor reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://hostraptor.in/tos.php. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:
1.1 We make no representation and give no warranty as to the accuracy or quality of the information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.
1.2 You shall effect and maintain adequate insurance coverage in respect of any loss or damage to data stored on the Server.
1.3 You represent, undertake, and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant, and undertake to us that:
1.3.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party; nor will you authorize or permit any other person to do so.
1.3.2 you will not post, link to or transmit: (a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane, or otherwise objectionable as determined by Hostraptor in any way. (b) any material containing a virus or other hostile computer program. (c) any material which constitutes, or encourages the commission of a criminal offense, or which infringes any patent, trademark, design right, copyright, or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
1.3.3 You will not send bulk email, whether opt-in or otherwise, from our network. Nor will you promote a site hosted on our network using bulk email.
1.3.4 you will not employ programs that consume excessive system resources including, but not limited to, processor cycles and memory. We do not host IRC, IRC bots, or other server resource-intensive programs.
1.3.5 If you surpass your allotted disk/bandwidth usage as set forth in your purchased plan, you agree to purchase the excess in blocks as set forth in our "plans" section. Such payment is to be immediate and non-disputable.
1.4 We reserve the right to remove any material which we deem inappropriate from your website without notice. We do not host Forums, Torrent, Warez, Underage Adult, Pornographic, video streaming websites, or Copyrighted MP3 content.
1.5 You shall keep secure any identification, password, and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorized use of your account or breach of security, including loss, theft, or unauthorized disclosure of your password or other security information.
1.6 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
1.7 Members utilizing free hosting shall exclude themselves from promotions offered and afforded to pay Members.
1.7.1 Members utilizing free hosting shall display a banner as supplied by Hostraptor.
1.8 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
1.8.1 Sending unsolicited mail messages, including, without limitation, commercial advertising, and informational announcements, is expressly prohibited. A Member shall not use another site's mail server to relay mail without the express permission of the site.
1.8.2 It is contrary to Hostraptor policy for Members to use our servers to effect or participate in any of the following activities:
To post to any Usenet or other newsgroup, forum, email mailing list, or other similar group or list articles that are off-topic according to the charter or other owner-published FAQ or description of the group or list.
To send mass e-mailings; whether unsolicited, opt-in, or otherwise. To engage in any of the foregoing activities using the service of another provider, but channeling such activities through a Hostraptor provided server, or using a Hostraptor provided server as a mail drop for responses. To falsify user information provided to Hostraptor or to other users of the service in connection with the use of a Hostraptor service.
1.8.2(a) Violation:
When Hostraptor becomes aware of an alleged violation of its Acceptable Use Policy, Hostraptor will initiate an investigation. During the investigation, Hostraptor may restrict Member's access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, Hostraptor may, at its sole discretion, restrict, suspend, or terminate a Member's account and/or pursue other civil remedies. If such violation is a criminal offense, Hostraptor will notify the appropriate law enforcement department of such violation.
1.8.2(b) You shall be held liable for any and all costs incurred by Hostraptor as a result of your violation of these terms and conditions. This includes, but is not limited to, attorney fees and costs resulting from Postmaster responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. Hostraptor's current hourly rate for Postmaster responses to complaints and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations is Rs.500 per hour, with a minimum one (1) hour charge, plus Rs.10 for each bulk-email or Usenet message sent, plus Rs.50 per complaint received. Server maintenance fees of Rs.2500 per hour.
1.8.3 Hostraptor does not issue service credits for any outages incurred through service disablement resulting from Policy violations.
1.9 Any access to other networks connected to Hostraptor must comply with the rules appropriate for those other networks.
1.10 While we will use every reasonable endeavor to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorized users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.
1.11 You may cancel the Services at any time by logging into the Ticket Desk Support System (for verification) and requesting cancellation of services.
2.1 We shall use our reasonable endeavors to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server.
2.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is expected to last for more than 7 days you will be notified of the reason. As a reseller or sub-client, it is your responsibility to take care of backup for sites that may be yours or ones under you. We also reserve the right to disallow services/hosting to any client as we feel necessary and hold no liability. Also please note that we do not offer any sort of compensation on our network uptime guarantee.
2.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party or shows other activity in breach of this sub-clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.
3.1 All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our website and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of prepayment.
3.2 Payment is due each anniversary month, quarter, or year following the date the Services were established until closure notice is given. If you choose to pay by credit or debit card or Paypal you authorize Hostraptor to debit your account renewal fees from your card / Paypal account.
3.3 All fee payments or payments must be in Indian Rupees(Rs).
3.4 If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of Rs.250 is applicable.
3.5 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
4.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
4.2 If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
4.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.
4.4 No refunds will be made for Services suspended in accordance with 5.1, 5.2, and 5.3.>/p>
4.5 We reserve the right to suspend the Services and/or terminate this Agreement at any time. In the event of this, you will be entitled pro-rata refund based upon the remaining period of membership.
4.6 You may cancel the Services at any time by logging into the Ticket Desk Support System (for verification) and requesting cancellation of services.
4.7 During the first 30 days of Services, You are entitled to a refund of fees paid with the exclusion of domain name registration, dedicated server, data transfer fees, and excessive support requests should you decide to cancel the Services for just cause. Hostraptor shall be the sole arbitrator as to the validity of your claim of just cause. And will subtract the aforementioned fees from any monies due you.
4.7.1 During the first fourteen days of service you are entitled to a full, no-questions-asked refund excluding as set forth in sections 5.7, 5.7.1, 5.7.2, and 12.5; as well as exclusions listed in section 2 above. For the remaining time, your refund will be prorated and factored at the full discretion of the Hostraptor.
4.7.2 You will not be entitled to a refund as per above if you have previously had an account with Hostraptor under any plan or service.
4.7.3 Allow 30 (thirty) days for refund payments to process. If you have not received a refund within this time allotment; please contact us or send an email to billing@hostraptor.in
4.8 Where payment has been made by credit or debit card or Paypal, any refund will only be issued to the same credit or debit card / Paypal account.
4.9 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it.
5.1 You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.
6.1 All conditions, terms, representations, and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub-clause.
6.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
6.3 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.
6.4 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.
6.5 In no event shall we be liable to you for any loss of business, contracts, profits, or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
6.6 You are responsible for monitoring the Bandwidth and Disk space usage of your site. This is easily done from your Control Panel. If you go over the amount indicated in your current plan; you will assess a surcharge as set forth in our pricing structure.
7.1 Any notice to be given by either party to the other may be sent by either email, fax, or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved to be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error-free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.
8.1 On our site you will find links to all the information to get your website up and running. All information pertaining to your account should have been included in the Welcome Letter you received when we created your account. If you did not receive a welcome letter email, please contact our Support Team. There are several reasons an email may not reach you; first and foremost is if the domain you have contracted services for is the same domain your welcome email was sent to.
8.2 The support feature of our service at present time consists of our Support System solving server and email-related problems only.
8.2.1 If you require support for your scripting, there are several online tutorials available we can help you find. You may purchase our technicians' services at the rate of Rs 500 per hour, with one half-hour minimum billed. We reserve the right to waive this fee at any time.
8.3 Support can only be addressed in English through our Support System.
8.4 All Support requests are to be processed through our Support System. Any other request for support, except as noted in Section 9.5, will be considered a breach of our TOS.
8.5 In the event of a server outage or other such emergency, you are free to contact us in any manner.
9.1 This Agreement shall be governed by and construed in accordance with Republic of India law and the laws governing the state of Karnataka. You hereby submit to the non-exclusive jurisdiction of the Republic of India.
10.1 No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.
10.2 Any abuse towards any Hostraptor employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing Host Raptor or utilizing the Ticket Desk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at Hostraptor or its employees shall be considered a violation of this TOS.
10.3 Any threat; whether verbally, orally, written, or delivered by second parties directed towards Hostraptor or any of its employees, partners, equipment, and concerns shall be construed as a violation of this TOS.
10.4 Any conduct viewed as violating this section shall be considered a violation of this TOS. Hostraptor will be the sole arbitrator in regard to what is deemed a violation.
10.5 No refunds shall be given when the contents of this section necessitate the removal of the account.
11.1 You may cancel the Services at any time by contacting us through the mail and requesting the cancellation of services.
12.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
12.2 Hostraptor reserves the right to amend these TOS at any time without notice and it’s your responsibility to check these Terms of Service on occasion for any such amendments.
Last updated: June 14, 2021
This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Cookies Policy:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.
You can learn more about cookies here: All About Cookies by TermsFeed.
If you have any questions about this Cookies Policy, You can contact us:
By email: support@hostraptor.in
By visiting this page on our website: https://hostraptor.in/
Thanks for being a part of Hostraptor Hosting.
If you are not entirely satisfied with your purchase, we're here to help.
We have a 15 days Money back guarantee. If you are not satisfied you can initiate the refund for your purchase.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 7 days, depending on your card issuer's policies.
If you have any questions on how initiate a refund, contact us.
By email: support@hostraptor.in